Results-driven IT professional with over 4 years of experience showcasing exceptional technical, analytical, and communication skills. Adept at swiftly analyzing and resolving technical issues. Actively enhances industry expertise through hands-on experience, online training, and engaging projects. Committed to contributing to team success in achieving company goals.
Dillon Meacham
214-770-6454
meachamdillon52@gmail.com
Solo Brands • June 2024 - Present
- Provide IT administration and support to internal staff and systems across multiple brands, including M365, G-Suite, Windows, Mac, Jira, Okta SSO, JAMF, ABM, Slack, Zoom, ShipHero, Shopify, Amazon. - Utilize Jira to create, track, and update projects and incidents. - Manage and configure endpoints through Apple Business Manager, JAMF Pro, and NinjaOne. - M365 and G-Suite administration, including user management and configuration. - Manage IT asset management and inventory, serving as the main contact for computer and equipment procurement as well as setup, both domestically and internationally - Implement IT security measures, including IAM roles across various applications, to enhance data protection and access control. - Support video conferencing systems including Zoom, Google Meet, and Logitech CollabOS, to ensure they operate smoothly. - Handle the full cycle of IT onboarding, terminations and transitions for employees.
CarMax • July 2023 - June 2024
- Engage with 30,000+ internal users, delivering responsive support for software, hardware, and computing platforms including Citrix Cloud, Salesforce, Windows 10, O365. - Leveraged endpoint management tools including Microsoft Intune, AirWatch, and JAMF to troubleshoot endpoint issues. - Manage ticket queues with ServiceNow to log, track, and escalate incidents. - Managed and resolved user session issues on Citrix DaaS servers via Citrix Cloud. - Monitored trends and collaborated with IT teams, resulting in reduction in system downtime and improved customer satisfaction. - Skills: Citrix Cloud, System Monitoring, Microsoft Intune, Microsoft Teams, Office 365 Administration, Bomgar, Remote Troubleshooting, Windows 10, Technical Support, ServiceNow
Concentra • January 2023 - April 2023
- Responsible for automating Azure Machine Learning infrastructure deployment via IaC with Terraform and GitLab CI/CD pipelines. - Utilized Jira & Confluence for project management. - Resolved access issues from Development & Operations teams on various applications - Contributed to the transition from Bitbucket to GitLab for SCM, as well as Bamboo to GitLab for CI/CD pipelines. - Skills: Terraform, Azure, MLOps, GitLab, Git, Jira, Confluence.
Concentra • June 2022 - January 2023
- Provided Tier 2 technical support, addressing escalated tickets from Tier 1 specialists. - Monitored, tracked, and updated incidents in ServiceNow, prioritizing high-priority tickets and escalations within expected response times. - Trained and mentored incoming IT support specialists on enterprise technologies. - Enhanced troubleshooting efficiency by creating and refining over 100 knowledge base articles. - Collaborated with cross-functional teams for effective problem resolution. - Skills: Incident Management · IT Management · Virtualization · Networking · Troubleshooting · Teamwork · Technical Support · Leadership · Customer Service
Concentra • August 2021 - June 2022
- Provided remote IT support for 10,000+ internal users, addressing software, hardware, and computing platforms such as Citrix DaaS, Igel Thin Clients, Windows 10, Active Directory, CiscoAnyConnect VPN, and AllScripts EHR. - Managed Active Directory accounts and troubleshooted network issues with command line tools. - Utilized Splunk for IP diagnosis and managed ticket queues in ServiceNow for incident logging, tracking, and escalation. - Troubleshot Citrix DaaS servers, resolving user session issues through Citrix Cloud. - Achieved first call resolution goals for Tier 1 support functions, conducting initial assessments and issue resolutions. - Skills: Incident Management · IT Management · Virtualization · Networking · Troubleshooting · Teamwork
Self Employed • June 2019 - August 2021
- Technical support and troubleshooting for desktop systems, including reviewing clients' workstations for hardware failures, and replacing parts as needed. - Purchased and built desktop workstations based on client needs and specifications. - Identified and implemented software upgrades, firewalls, and antivirus software for clients. - Setup and troubleshoot printers. - Skills: Consulting · IT Hardware Support · Technical Support
Verify Here • Issued by Amazon Web Services
I am proud to hold the AWS Certified Cloud Practitioner certification, which validates my foundational knowledge of cloud concepts, AWS services, and basic cloud architecture principles. This certification demonstrates my ability to navigate the AWS Management Console, understand security measures, pricing models, and identify key AWS services across various domains.
Verify Here • Issued by Microsoft
Additionally, I have earned the Microsoft Azure Fundamentals certification, showcasing my foundational knowledge of cloud concepts, Azure services, and basic cloud computing principles. I am proficient in navigating the Azure portal, understanding security measures, pricing models, and identifying key Azure services in different domains.
Verify Here • Issued by Linux Professional Institute
The Linux Essentials certification by LPI confirms my foundational knowledge of Linux, encompassing basic commands, file systems, user management, security, and open-source software. I have demonstrated proficiency in working with various Linux distributions and possess a solid understanding of key Linux concepts.
Verify Here • Issues by CompTIA
In the realm of cybersecurity, I have acquired the CompTIA Security+ certification, which equips me with the necessary knowledge and skills to perform core security functions. I have expertise in identifying and addressing potential threats, attacks, and vulnerabilities, along with proficiency in risk management, risk mitigation, threat management, and intrusion detection.
Verify Here • Issues by CompTIA
As a holder of the CompTIA A+ certification, I have demonstrated my ability to solve critical IT support tasks, including device configuration, data backup and recovery, and operating system configuration. This certification also validates my baseline security skills for IT support roles, such as malware detection and removal, addressing privacy concerns, and troubleshooting core service challenges.
The goal of this project was to leverage the power of the Cloud (in my case AWS) and some of it's key services to create a fully functioning serverless web application that "serves" (no pun intended) as a resume or portfolio (the website you are currently looking at).
In summary, I setup an S3 bucket that stores all of my HTML, CSS, and JavaScript files for the website, and linked it as an origin to my CloudFront distribution to host the website. I set this up to be a secure site by reddirecting traffic to HTTPS and using AWS Certificate Manager (ACM) for the SSL certs. I also bought a domain to use with Route53 as my domain registrar, and created the A records to point my new awesome domain name (dillonmeacham.net) to my CloudFront distribution. I then created a visitor counter for the site using a DynamoDB table and Lamda function in Python for the API that gets the viewer count from the table, and displays it on the site after adding the necessary script tags in my HTML. After the site was functional and in production, I integrated CI/CD using GitHub actions to run a YAML workflow that updates my S3 bucket automatically after I commit and sync any code changes I make to my site via VSCode.At my previous company, Concentra, I played a key role in developing Infrastructure as Code (IaC) solutions using Terraform. These solutions enabled us to automate the deployment of Machine Learning infrastructure on the Azure cloud platform, specifically for Predictive Analytics purposes. Additionally, I utilized GitLab for Source Control Management (SCM) and built Continuous Integration/Continuous Deployment (CI/CD) pipelines to streamline our development and deployment processes.
At Concentra, I actively contributed to the transition from Bitbucket to GitLab for Source Control Management (SCM). I played a key role in migrating our code repositories and ensuring a smooth transition to GitLab, leveraging its advanced collaboration and version control capabilities. Additionally, I assisted in transitioning our Continuous Integration/Continuous Deployment (CI/CD) pipelines from Bamboo to GitLab, streamlining our development and deployment processes using GitLab's comprehensive CI/CD features.
CI created and enhanced documentation and knowledge base articles at Concentra to improve troubleshooting processes and provide accessible resources for both ongoing and completed projects. By carefully curating and updating these materials, I ensured that team members had the necessary information to address any issues that arose during project execution. This proactive approach helped streamline problem-solving efforts and provided valuable references for future projects.
IT Support Certification & Cyber Security Coursework •
High School Diploma •